Why don't Kensa heat pumps need supplementary electric heaters, as is used on other heat pumps?
Heat pumps should always be sized to meet 100% of the space heating load required by Building Regulations.
Some companies may try to part-size the heat pump, and offer the balance of heat from direct electric heating, particularly if the heating distribution system is a mix of underfloor and radiators. This will give much higher energy bills, and emit a lot more pollution and carbon.
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